Terms of Service

About the business

RS Gold Service Centre is operated by Abu Abrar, sole proprietor (also referred to as “RS Gold Service”, “we”, “us” or “the workshop”).

Phone/WhatsApp: +91 72996 07786
Email: rsgoldservicecentre@gmail.com

What this website does

This website advertises our jewellery services and provides ways to contact the workshop. It does not accept online bookings, orders or payments. A website enquiry is not a confirmed appointment or a service agreement. We arrange and perform work in person at the workshop; customers bring items to us and collect them in person.

Website text, service descriptions and photographs are general information and examples of previous work. They do not replace an in-person inspection or promise that a particular repair or result is suitable for every item. Information and availability may change; please contact us to confirm details for a specific item or service. We aim to keep the website available, but access may occasionally be interrupted for maintenance or technical reasons.

Inspection, estimate and approval

We inspect each item and discuss the requested work, price and expected completion date with the customer. We do not begin work until the customer has approved the estimate and the work to be carried out. If inspection reveals additional work or cost, we will discuss it and obtain approval before proceeding with that additional work.

Jewellery can have hidden wear, previous repairs, loose stones, thin sections or other conditions that affect the available methods and outcome. Please tell us about prior treatments or changes and any known damage. We will explain relevant risks we identify before work begins.

Customer-supplied gold and other materials

Some designs or transformations require additional gold. We will calculate the extra amount needed and explain it before starting. The customer may provide the required gold. If the customer does not have it, the customer must pay the agreed amount based on the market price at the time so we can arrange the gold before work begins.

Careful methods are chosen for the item and agreed work, but jewellery condition and design affect what can be achieved. For example, previous treatment with chemicals can make cleaning and polishing more difficult. A thin design or a customer’s choice to proceed against our structural recommendation may carry a greater risk of bending or breaking. We will explain known concerns before work; the customer decides whether to proceed after that discussion.

Prices, payments and cancellation

Most work is paid for after it is completed. An advance is optional for most work, but additional gold or its agreed market-price equivalent must be provided or paid for before work requiring that material starts. The workshop usually accepts cash and UPI; confirm the available method and amount with us when approving the work.

Some processes are irreversible. Before starting, we will explain this and confirm the customer’s choice. If the customer later asks us to stop, the customer must pay a reasonable partial amount for the time and work already completed, as discussed with the customer before proceeding. We will agree with the customer how any unused additional gold or material is handled before work begins.

Items left with the workshop and collection

We track items left for work and keep each customer’s belongings separate while they are at the workshop. Completion and collection dates are agreed individually. Collection is in person at the workshop; we do not accept or return jewellery by courier or delivery.

There is no additional storage fee for an item that remains uncollected. We will make reasonable efforts to contact the customer and remind them to collect it. Please contact us promptly if your contact details change or you need to discuss collection.

After-work concerns

We do not offer a blanket warranty with one fixed period for every type of work. Any job-specific follow-up period or limitation will be explained for that job. If you are concerned about a completed repair, contact us promptly and bring the item to the workshop so we can inspect it.

We will explain honestly what we find and discuss a suitable next step. If the issue resulted from our workmanship, we will take responsibility and discuss how to proceed. The assessment may also consider any pre-existing weakness or damage, later impact or alteration, prior chemical treatment, or a design choice made after we explained a structural concern. Nothing in these terms takes away rights or remedies that cannot legally be limited.

Services for children

For ear piercing for a child, a parent or legal guardian must be present and approve the service.

Using the website

Please use the website lawfully and do not attempt to disrupt, damage or gain unauthorised access to it. Website content, including text, branding, photographs and design, belongs to RS Gold Service Centre or its respective rights holders and may not be reused commercially without permission.

The website may link to third-party services such as Google Maps, Google reviews and WhatsApp. Those services are operated independently and are subject to their own terms and privacy practices, including WhatsApp’s terms and Google’s terms.

Questions or complaints

Please contact Abu Abrar first so we can understand and try to resolve your concern:

Applicable law and updates

These terms are subject to the laws of India and to any consumer rights and remedies that apply to you. Any matter may be taken to a court, consumer commission or other forum with jurisdiction under applicable law.

We may update these terms when our website or workshop practices change. The latest version and its updated date will appear on this page.